Ducatt of Lommel is a manufacturer of high-quality glass for solar panels. The company chose TheValueChain as a partner to re-implement SAP.
The factory which once turned out light bulbs now produces ultra-thin glass for solar panels. Following the modernisation of the production lines, the old SAP environment no longer met Ducatt’s requirements. ‘The old software provided too little support for a number of critical processes,’ says former CEO Henk Coppens. ‘Some data and processes of the previous system were no longer relevant.’
Logistical process in SAP
For this reason, Ducatt chose to introduce a new version of SAP in 2014 and called on the services of TheValueChain to do so. As business improvement manager at Ducatt, Monique Eerdekens made sure the changeover went smoothly. ‘We carried over a number of things such as work instructions or order processing. The biggest innovation is the way in which our production operators work. Before, they used to get their instructions on paper; today, the whole logistical process runs in SAP.’
Direct and solution-oriented
Three partners were in competition for Ducatt’s contract, but TheValueChain stood out. ‘Because of the quality of the work as well as their no-nonsense approach,’ Monique Eerdekens says. ‘TheValueChain is solution-oriented and communicates honestly and openly. They don’t sugar-coat things, even when the message is less positive.’